Retention Science incident

SMS - Webhooks for Shopify integration outage

Minor Resolved View vendor source →

Retention Science experienced a minor incident on October 13, 2020 affecting SMS, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 04:23 PM UTC
Resolved
Oct 14, 2020, 05:02 PM UTC
Duration
1d
Detected by Pingoru
Oct 13, 2020, 04:23 PM UTC

Affected components

SMS

Update timeline

  1. investigating Oct 13, 2020, 04:23 PM UTC

    We are experiencing an outage with our webhooks for the shopify integration specifically for SMS. Shopify webhooks for email are currently functioning as expected. We are working on a fix. This outage only impacts segmentation capabilities based on shopify attributes. It doesn't impact deliverability of automated or one time campaign sends or capturing leads through modals or any other list building flow.

  2. resolved Oct 14, 2020, 05:02 PM UTC

    This incident has been resolved.