Retention Science experienced a minor incident on November 25, 2020 affecting Smart Blast / Promo Blast Sends API and Campaign Reporting and Analytics API, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Blast / Promo Blast Sends APICampaign Reporting and Analytics API
Update timeline
- identified Nov 25, 2020, 05:25 PM UTC
We have identified an issue with our infrastructure provider since approximately 5:30AM PST that is causing delays in analytics and causing a subset of sends to experience delays. We are carefully monitoring and scaling to address the immediate issue.
- resolved Nov 25, 2020, 08:10 PM UTC
This incident has been resolved.