Retention Science incident

Delayed sends for emails with greater than 5k recipients

Minor Resolved View vendor source →

Retention Science experienced a minor incident on December 18, 2020 affecting Smart Blast / Promo Blast Sends API, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2020, 07:27 PM UTC
Resolved
Dec 18, 2020, 07:58 PM UTC
Duration
30m
Detected by Pingoru
Dec 18, 2020, 07:27 PM UTC

Affected components

Smart Blast / Promo Blast Sends API

Update timeline

  1. identified Dec 18, 2020, 07:27 PM UTC

    We are experiencing an issue that is preventing emails from going out for list sizes greater than 5000 recipients. We have identified the issue and are currently working on a solution.

  2. resolved Dec 18, 2020, 07:58 PM UTC

    This issue has now been resolved. All backed up emails will begin sending and all remaining emails will go out as planned.