Retention Science experienced a minor incident on June 7, 2021 affecting Reporting, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Reporting
Update timeline
- identified Jun 07, 2021, 04:42 PM UTC
Campaign performance metrics are temporarily missing for some accounts - our team is aware of the issue and will update with a resolution soon. Email sends are not impacted.
- resolved Jun 07, 2021, 06:12 PM UTC
A patch has been put into place and this incident is now resolved. It may take up to 24 hours for the system to update and reflect stats correctly.