Retention Science incident

AWS Outage

Critical Resolved View vendor source →

Retention Science experienced a critical incident on December 7, 2021 affecting Cortex Application (Main Dashboard) and Users API and 1 more component, lasting 12h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 05:55 PM UTC
Resolved
Dec 08, 2021, 06:40 AM UTC
Duration
12h 45m
Detected by Pingoru
Dec 07, 2021, 05:55 PM UTC

Affected components

Cortex Application (Main Dashboard)Users APISmart Blast / Promo Blast Sends APITransactional Sends APIRecommendations APIFiltering and Segmentation ServiceData Imports ServiceCampaign Reporting and Analytics APIEvents and Tracking APITemplate Tools

Update timeline

  1. monitoring Dec 07, 2021, 05:55 PM UTC

    There is a widespread AWS outage affecting several components of Cortex. There may be issues loading pages, setting up emails, and sending campaigns during this time. We are monitoring the issue closely and will notify you when systems are back online.

  2. resolved Dec 08, 2021, 06:40 AM UTC

    This incidence has been resolved. All systems are back online and email sends will resume. Previously scheduled sends should be verified and rescheduled if needed.