Retention Science incident

Email Sends Limited

Notice Resolved View vendor source →

Retention Science experienced a notice incident on February 16, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2023, 06:32 PM UTC
Resolved
Feb 16, 2023, 05:00 PM UTC
Duration
—
Detected by Pingoru
Feb 16, 2023, 06:32 PM UTC

Update timeline

  1. resolved Feb 16, 2023, 06:32 PM UTC

    We have identified an issue with our send pipeline causing extremely low throughput, delaying most sends. Only customer accounts using our proprietary SMTP (accounts migrated off of Sendgrid) have been affected. Our team is actively working to restore system performance.