Retention Science incident

Slowness navigating the website, delays sending emails..

Retention Science experienced a minor incident on February 1, 2024 affecting Smart Blast / Promo Blast Sends API and Transactional Sends API, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started: Feb 01, 2024, 05:50 PM UTC
Resolved: Feb 01, 2024, 08:52 PM UTC
Duration: 3h 1m
Detected by Pingoru: Feb 01, 2024, 05:50 PM UTC

Affected components

Smart Blast / Promo Blast Sends APITransactional Sends API

Update timeline

investigating Feb 01, 2024, 05:50 PM UTC

We are currently investigating this issue for immediate repair
resolved Feb 01, 2024, 08:52 PM UTC

This incident has been resolved.