Retention Science incident

Various APIs down due to high volume of requests

Critical Resolved View vendor source →

Retention Science experienced a critical incident on April 2, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 06:36 PM UTC
Resolved
Mar 27, 2024, 06:30 AM UTC
Duration
—
Detected by Pingoru
Apr 02, 2024, 06:36 PM UTC

Update timeline

  1. resolved Apr 02, 2024, 06:36 PM UTC

    Large amount of requests from one client caused an 11pm - 1:42am Pacific downtime (almost 3 hours) in various APIs and parts of our site. We have reduced concurrency on some services so we are less likely to see this happen again.