Retention Science experienced a minor incident on October 3, 2018 affecting Cortex Application (Main Dashboard) and Filtering and Segmentation Service and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2018, 06:32 PM UTC
We are currently investigating an issue causing the management portal to have slower than normal response times. This affects the Cortex dashboard as well as analytics pages, which may suffer from degraded performance and load slowly. In most cases the portal is still operational, but you may encounter timeouts out on some requests. We apologize for this and are urgently investigating the issue.
- resolved Oct 03, 2018, 07:02 PM UTC
We've identified the cause of the slowdowns and our engineering team is addressing the issue. Performance across all components is back to normal, and we will continue to monitor carefully.