Retention Science incident

Issues with images in drag and drop editor

Major Resolved View vendor source →

Retention Science experienced a major incident on February 22, 2019 affecting Cortex Application (Main Dashboard), lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2019, 04:57 PM UTC
Resolved
Feb 22, 2019, 06:15 PM UTC
Duration
1h 18m
Detected by Pingoru
Feb 22, 2019, 04:57 PM UTC

Affected components

Cortex Application (Main Dashboard)

Update timeline

  1. investigating Feb 22, 2019, 04:57 PM UTC

    We are currently experiencing intermittent issues with image management in our drag and drop editor. We are investigating and will provide an update shortly.

  2. investigating Feb 22, 2019, 06:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 22, 2019, 06:15 PM UTC

    The issue with image management in our drag and drop editor has been resolved. The root cause was an issue with file extensions, which was introduced with a patch we put in to speed up image handling. We apologize for the issue, and please reach out to [email protected] with any questions.