Retention Science experienced a major incident on February 5, 2020 affecting Cortex Application (Main Dashboard), lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Cortex Application (Main Dashboard)
Update timeline
- investigating Feb 05, 2020, 09:23 PM UTC
Cortex is currently not accessible. We are investigating and will have an update shortly.
- resolved Feb 05, 2020, 09:38 PM UTC
This issue has been resolved, and Cortex is accessible again. The root cause was a temporary database issue. We apologize for any inconvenience.