Respondus incident

Blackboard Ultra customers cannot use LockDown Browser or Respondus Monitor

Major Resolved View vendor source →

Respondus experienced a major incident on April 21, 2022 affecting LockDown Browser and Respondus Monitor (webcam), lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2022, 04:04 PM UTC
Resolved
Apr 21, 2022, 09:21 PM UTC
Duration
5h 17m
Detected by Pingoru
Apr 21, 2022, 04:04 PM UTC

Affected components

LockDown BrowserRespondus Monitor (webcam)

Update timeline

  1. investigating Apr 21, 2022, 04:04 PM UTC

    We are currently investigating an issue with the latest update of Blackboard Ultra.

  2. identified Apr 21, 2022, 06:40 PM UTC

    The issue has been identified and Blackboard is rolling out a fix to the affected sites.

  3. resolved Apr 21, 2022, 09:21 PM UTC

    Blackboard has provided a fix for all affected Blackboard Ultra production instances and will be updating customer test/staging servers on Friday 4/22.