Respondus experienced a minor incident on October 12, 2023 affecting Respondus Monitor (webcam), lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Respondus Monitor (webcam)
Update timeline
- investigating Oct 12, 2023, 02:55 AM UTC
We are currently investigating an issue with users being unable to start a Respondus Monitor session.
- resolved Oct 12, 2023, 03:43 AM UTC
Amazon identified a problem with the Amazon Cognito Identity Pools in the US-EAST-1 Region. The AWS issue appears to be resolved and the service is returning to normal.