Respondus incident

Respondus Monitor service notice

Minor Resolved View vendor source →

Respondus experienced a minor incident on February 13, 2025 affecting LockDown Browser and Respondus Monitor (webcam), lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 07:36 PM UTC
Resolved
Feb 13, 2025, 07:47 PM UTC
Duration
11m
Detected by Pingoru
Feb 13, 2025, 07:36 PM UTC

Affected components

LockDown BrowserRespondus Monitor (webcam)

Update timeline

  1. investigating Feb 13, 2025, 07:36 PM UTC

    We are investigating an issue where some Respondus Monitor users are unable to complete the steps that occur prior to the start of an exam.

  2. investigating Feb 13, 2025, 07:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 13, 2025, 07:47 PM UTC

    The service is now operating normally. The earlier slowdown is being investigated.