Respondus Outage History
Respondus is up right nowPingoru has recorded 17 incidents for Respondus: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor June 30, 2026 Respondus Monitor Service Notice 1h 36m Respondus Monitor (webcam)
Started Jun 30, 2026, 08:25 PM UTC· resolved Jun 30, 2026, 10:02 PM UTC
- investigating Jun 30, 2026, 08:25 PM UTC
We are currently investigating an intermittent issue with some users being unable to start a Respondus Monitor session. Access to the LockDown Browser Dashboard also appears to be affected. Updates to follow.
- monitoring Jun 30, 2026, 08:59 PM UTC
The Respondus Monitor service has been restored and should be functioning normally again. We will continue to monitor the service to ensure stability.
- resolved Jun 30, 2026, 10:02 PM UTC
Respondus Monitor continues to function normally. No further updates will be provided.
Notice February 19, 2026 LockDown Browser (Mac and iPad) Failing to Launch with Canvas New Quizzes 8h 27m LockDown Browser, Respondus Monitor (webcam)
Started Feb 19, 2026, 03:05 PM UTC· resolved Feb 19, 2026, 11:32 PM UTC
- investigating Feb 19, 2026, 03:05 PM UTC
We are investigating an issue relating to Canvas New Quizzes that causes LockDown Browser for Mac and iPad to fail at startup. Impact: - LockDown Browser for iPad: Displays a blank screen after the begin button is pressed - LockDown Browser for Mac: Displays error code -379 after the begin button is pressed This issue does NOT affect LockDown Browser for Windows or Chromebook. Those platforms may be used as a temporary workaround while Instructure and Respondus investigate.
- investigating Feb 19, 2026, 06:13 PM UTC
We continue to investigate this issue with Instructure.
- identified Feb 19, 2026, 08:52 PM UTC
The issue has been identified and Instructure plans to issue a hotfix shortly.
- resolved Feb 19, 2026, 11:32 PM UTC
Instructure has deployed a hotfix that resolves the issue causing LockDown Browser for Mac and iPad to fail when launching Canvas New Quizzes.
Minor September 8, 2025 Respondus Monitor Slowdown 11m LockDown Browser, Respondus Monitor (webcam)
Started Sep 08, 2025, 06:46 PM UTC· resolved Sep 08, 2025, 06:57 PM UTC
- investigating Sep 08, 2025, 06:46 PM UTC
Exams using Respondus Monitor are currently experiencing slow response times. We are investigating the issue and will provide updates as we have them.
- investigating Sep 08, 2025, 06:57 PM UTC
Performance has now returned to normal. The slowdown has been resolved.
- resolved Sep 08, 2025, 06:57 PM UTC
This incident has been resolved.
Notice May 7, 2025 StudyMate Campus outage 35m StudyMate Campus
Started May 07, 2025, 10:40 PM UTC· resolved May 07, 2025, 11:15 PM UTC
- investigating May 07, 2025, 10:40 PM UTC
We are currently investigating an outage of StudyMate Campus.
- monitoring May 07, 2025, 10:51 PM UTC
The service has resumed and we are monitoring the system.
- resolved May 07, 2025, 11:15 PM UTC
The service is functioning normally.
Minor February 13, 2025 Respondus Monitor service notice 11m LockDown Browser, Respondus Monitor (webcam)
Started Feb 13, 2025, 07:36 PM UTC· resolved Feb 13, 2025, 07:47 PM UTC
- investigating Feb 13, 2025, 07:36 PM UTC
We are investigating an issue where some Respondus Monitor users are unable to complete the steps that occur prior to the start of an exam.
- investigating Feb 13, 2025, 07:36 PM UTC
We are continuing to investigate this issue.
- resolved Feb 13, 2025, 07:47 PM UTC
The service is now operating normally. The earlier slowdown is being investigated.