Resolve Pay incident

Increased Errors Due to Amazon Web Services Outage

Major Resolved View vendor source →

Resolve Pay experienced a major incident on October 20, 2025, lasting 12h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:34 PM UTC
Resolved
Oct 21, 2025, 04:09 AM UTC
Duration
12h 35m
Detected by Pingoru
Oct 20, 2025, 03:34 PM UTC

Update timeline

  1. monitoring Oct 20, 2025, 03:34 PM UTC

    We are aware of issues with our application loading. We have determined this to be caused by the AWS incident, and will continue to monitor for recovery.

  2. monitoring Oct 20, 2025, 03:35 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 21, 2025, 04:09 AM UTC

    This incident has been resolved.