Resi Media experienced a major incident on February 2, 2021 affecting Network infrastructure (3rd party), lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 02, 2021, 02:00 AM UTC
Starting at 6:54pm CST, the Resi engineering team was automatically alerted to intermittent high latency from our services - including our Cloud Transcoder - to Google Cloud Storage (GCS) in North America. This triggered read timeouts while downloading files from GCS and resulted in some web streams in North America failing to start up or beginning to fall behind. Web streams in regions outside North America were not impacted. At 7:08pm CST, latency to GCS in the North America returned to normal. We are closely monitoring performance and are working with Google to understand the root cause of the problem.
- resolved Feb 03, 2021, 04:43 PM UTC
This incident has been resolved.