Resi Media experienced a major incident on February 8, 2021 affecting Resi Cloud, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Resi Cloud
Update timeline
- identified Feb 08, 2021, 07:24 PM UTC
We are currently investigating an issue where encoders are going offline in Control when starting.
- identified Feb 08, 2021, 07:31 PM UTC
Any Encoders that were previously running are not impacted - this only impacts starting new Events.
- monitoring Feb 08, 2021, 07:38 PM UTC
A fix has been implemented, and all new streams should start successfully. Our engineering team is continuing to monitor the incident.
- resolved Feb 08, 2021, 08:03 PM UTC
This incident has been resolved.