Resi Media incident

Unable to upload thumbnails for YouTube and Facebook Scheduled Posts

Major Resolved View vendor source →

Resi Media experienced a major incident on May 26, 2021 affecting Admin Portal (Studio), lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2021, 07:45 PM UTC
Resolved
May 26, 2021, 09:00 PM UTC
Duration
1h 15m
Detected by Pingoru
May 26, 2021, 07:45 PM UTC

Affected components

Admin Portal (Studio)

Update timeline

  1. investigating May 26, 2021, 07:45 PM UTC

    We are currently investing an issue where users are not able to upload a thumbnail for Scheduled Posts to social media destinations.

  2. resolved May 26, 2021, 09:00 PM UTC

    The incident has now been resolved and users can now upload thumbnails again with Social Media Scheduled Posts.