Resi Media incident

Analytics 2.0 not displaying data

Notice Resolved View vendor source →

Resi Media experienced a notice incident on June 7, 2021 affecting Admin Portal (Studio), lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2021, 07:18 PM UTC
Resolved
Jun 07, 2021, 10:45 PM UTC
Duration
3h 27m
Detected by Pingoru
Jun 07, 2021, 07:18 PM UTC

Affected components

Admin Portal (Studio)

Update timeline

  1. investigating Jun 07, 2021, 07:18 PM UTC

    Analytics 2.0 is currently not displaying any data. We are investigating the issue and will update this page with progress.

  2. resolved Jun 07, 2021, 10:45 PM UTC

    While updating our product catalogues, the Resi database suffered an error, which removed customer analytics prior to June 7th from the new version of Analytics v2.0. Please note that Analytics v2.0 was made generally available on May 24, 2021 and was only available to those with an embed code. Data is still available on the original version 1 format, and that data remains unaffected.