Resi Media incident
Some Encoders showing extended "Starting..." status
Resi Media experienced a notice incident on May 22, 2022 affecting Cloud Transcoder, lasting 7d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2022, 02:45 PM UTC
We are currently investigating an issue with some Encoders showing an extended "Starting" status and failing to start.
- identified May 22, 2022, 03:20 PM UTC
Our engineering team has identified the issue affecting RAY Encoders, a reboot of the Encoder appears to resolve temporarily
- identified May 22, 2022, 03:39 PM UTC
Our engineering team has identified the issue affecting some Encoders, rebooting appears to resolve temporarily
- monitoring May 24, 2022, 04:21 PM UTC
Reports of this incident have subsided
- investigating May 29, 2022, 02:55 PM UTC
We are seeing an issue where encoders are stuck in a starting state. We are looking into this and we will update as we have more information
- investigating May 29, 2022, 10:45 PM UTC
We're no longer receiving calls or tickets. We will continue investigating this issue to a solution.
- resolved May 31, 2022, 08:33 PM UTC
A fix has been put in place for this incident. It is has been resolved.