Resi Media experienced a notice incident on July 8, 2022 affecting Network Services and Network infrastructure (3rd party), lasting 9d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2022, 11:03 PM UTC
We have discovered that customer networks which are configured to use Cloudflare’s DNS service (1.1.1.1) may experience issues streaming due to Cloudflare DNS issues resolving Google’s Cloud Storage nameservers. If you are using Cloudflare for DNS, please change your DNS to use a DNS address provided by your local ISP or a non-Cloudflare DNS like Google’s 8.8.8.8.
- identified Jul 08, 2022, 11:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 18, 2022, 02:05 PM UTC
We continue to recommend for our customers using Cloudflare for DNS, to please change your DNS to use a DNS address provided by your local ISP or a non-Cloudflare DNS like Google’s 8.8.8.8.