Resi Media incident

Some Web Videos may not be downloadable from Studio

Minor Resolved View vendor source →

Resi Media experienced a minor incident on August 11, 2022 affecting Admin Portal (Studio), lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2022, 07:13 PM UTC
Resolved
Aug 11, 2022, 08:07 PM UTC
Duration
54m
Detected by Pingoru
Aug 11, 2022, 07:13 PM UTC

Affected components

Admin Portal (Studio)

Update timeline

  1. investigating Aug 11, 2022, 07:13 PM UTC

    Our Engineering Team has been alerted and is investigating reports of Web Videos unable to download within Studio.

  2. monitoring Aug 11, 2022, 07:52 PM UTC

    Our Engineer Team has identified the issue relating to Web Video downloads and are actively working on implementing a fix. Behavior should return to normal shortly.

  3. resolved Aug 11, 2022, 08:07 PM UTC

    Our Engineering Team has completed a fix impacting Web Video downloads and are continuing to monitor for additional impacts.