Resi Media incident

Content Library Videos Not Appearing in Studio

Minor Resolved View vendor source →

Resi Media experienced a minor incident on January 31, 2023 affecting Resi Cloud, lasting 18h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2023, 09:14 PM UTC
Resolved
Feb 01, 2023, 03:43 PM UTC
Duration
18h 28m
Detected by Pingoru
Jan 31, 2023, 09:14 PM UTC

Affected components

Resi Cloud

Update timeline

  1. investigating Jan 31, 2023, 09:14 PM UTC

    We are currently investigating an issue where Content Library videos are not appearing in Studio.

  2. investigating Feb 01, 2023, 03:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 01, 2023, 03:43 PM UTC

    We have resolved this incident as the underlying cause has been discovered and a fix has been implemented. If you have any further questions, please reach out to our team at [email protected] and we'll be happy to assist.