Resi Media incident
Facebook Events Showing "Not Allowed to Livestream"
Resi Media experienced a critical incident on May 6, 2023 affecting Facebook (3rd Party), lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2023, 02:33 AM UTC
We are currently investigating an issue where Facebook Events are showing an error "Unable to Livestream"
- investigating May 06, 2023, 03:05 AM UTC
We are continuing to investigate this issue.
- identified May 06, 2023, 03:06 PM UTC
We have identified a workaround while we await Facebook’s resolution to the issue impacting streaming to Facebook from Studio. Instructions for how to manually stream content to Facebook using RTMP are available as an in-product notification when you log into Studio. If you need further support, please reach out to us by submitting a ticket to [email protected].
- identified May 07, 2023, 02:50 PM UTC
Q&A Meeting is closed. Please reach out to [email protected].
- monitoring May 08, 2023, 10:07 PM UTC
We can confirm that Facebook has resolved the issue which impacted the Resi Facebook integration. As of today (Monday, May 8) at 5pm CT, all streams via the Facebook integration will resume working as normal. Custom RTMP destinations will remain available for a period of time so that you are able to remove any RTMP destinations that were added to your schedules. Please stay tuned for additional updates. We appreciate your patience and understanding as we worked with Facebook to resolve this issue. If you have any further questions, please reach out to the Resi support team at [email protected]
- resolved May 09, 2023, 03:02 PM UTC
This incident has been resolved.