Resi Media incident

Degraded Performance

Major Resolved View vendor source →

Resi Media experienced a major incident on November 28, 2023 affecting Storage, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 10:08 PM UTC
Resolved
Dec 01, 2023, 03:11 PM UTC
Duration
2d 17h
Detected by Pingoru
Nov 28, 2023, 10:08 PM UTC

Affected components

Storage

Update timeline

  1. identified Nov 28, 2023, 10:08 PM UTC

    We have identified that a 3rd party outage is impacting our On-Demand Product and may cause some on-demand videos to rebuffer during playback.

  2. identified Nov 28, 2023, 10:11 PM UTC

    We have deployed a set of mitigations which reduce the probability of on-demand videos rebuffering.

  3. identified Nov 29, 2023, 10:09 PM UTC

    The storage provider for our On-Demand product has identified the network issue which is causing on-demand videos to rebuffer and is working on a fix.

  4. resolved Dec 01, 2023, 03:11 PM UTC

    This incident has been resolved.