Resi Media incident

Certain web events are experiencing problems.

Minor Resolved View vendor source →

Resi Media experienced a minor incident on June 2, 2024 affecting Cloud Transcoder, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2024, 04:43 PM UTC
Resolved
Jun 02, 2024, 06:50 PM UTC
Duration
2h 7m
Detected by Pingoru
Jun 02, 2024, 04:43 PM UTC

Affected components

Cloud Transcoder

Update timeline

  1. investigating Jun 02, 2024, 04:43 PM UTC

    We are currently investigating an issue causing certain web events to shut down due to errors.

  2. monitoring Jun 02, 2024, 06:40 PM UTC

    We have identified the cause of the issue relating to our cloud storage provider and have applied a work-around to mitigate the issue.

  3. resolved Jun 03, 2024, 11:54 PM UTC

    Our mitigation is working successfully and a new encoder build will be released this week which improves resiliency.