ResDiary experienced a major incident on June 11, 2026 affecting Login, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 10:31 AM UTC
Access Group is aware of an issue affecting Identity and all associated services. Access technical engineers have identified the fault and are working - as a priority activity - to resolve this. Access is committed to the highest levels of service quality; we apologise for the disruption caused and will provide further updates as swiftly as possible.
- investigating Jun 10, 2026, 10:34 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 10, 2026, 12:25 PM UTC
Access Group is aware of an issue that affected EVO & Identity and all associated services. Access technical engineers deployed some technical mitigations - as a priority activity - to resolve this. Access is committed to the highest levels of service quality; we apologise for the disruption caused and will provide further updates as swiftly as possible.
- monitoring Jun 10, 2026, 06:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2026, 08:38 AM UTC
This incident has been resolved.