Reputation incident
Problems experienced after database restore
Reputation experienced a notice incident on January 13, 2020 affecting Surveys and Reviews and 1 more component, lasting 12h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2020, 12:19 AM UTC
On Sunday, January 12, 2020, 4:15 PM Pacific Time, Reputation.com determined an issue where certain users might experience degraded performance . This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
- investigating Jan 13, 2020, 01:55 AM UTC
MongoDB database recovery in progress. Recovery expected to complete around 12:00 AM PST
- resolved Jan 13, 2020, 01:12 PM UTC
Full functionality has been restored.