Repsly experienced a major incident on March 16, 2021 affecting Web and Mobile, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 16, 2021, 02:04 PM UTC
We have identified and are working on resolving an issue with our service at the moment. We're working hard to solve this problem as soon as possible. Please try again later or reach out to [email protected] to request an update when this issue has been resolved.
- identified Mar 16, 2021, 02:51 PM UTC
We are continuing to work on a fix for this issue. Currently affected are only users of the mobile application. Mobile users experiencing the problem with the login into the mobile application and synchronization of the data. All data which are not synced are stored locally on the device and will be synced once when we resolve the issue. Mobile users should not delete the application. We're working hard to solve this problem as soon as possible.
- identified Mar 16, 2021, 04:20 PM UTC
We are still working hard to solve the problem as soon as possible. Users of the mobile application are still experiencing the problem with the login and data synchronization but they can work offline. All data which are not synchronized are stored locally on the device and will be synchronized once when we resolve the issue. Mobile users should NOT delete the application. We will provide updates regularly until we resolve the issue.
- monitoring Mar 16, 2021, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2021, 05:10 PM UTC
This incident has been resolved.