Repsly incident

Password reset issue

Minor Resolved View vendor source →

Repsly experienced a minor incident on September 17, 2021 affecting Mobile, lasting 15h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 03:58 PM UTC
Resolved
Sep 18, 2021, 07:40 AM UTC
Duration
15h 41m
Detected by Pingoru
Sep 17, 2021, 03:58 PM UTC

Affected components

Mobile

Update timeline

  1. investigating Sep 17, 2021, 03:58 PM UTC

    We have identified and are working on resolving an issue with the Password reset for iOS devices at the moment. We're working hard to solve this problem as soon as possible. Please try this feature later or reach out to [email protected] to request an update when this issue has been resolved. The remainder of the application is working as planned.

  2. identified Sep 17, 2021, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 17, 2021, 07:38 PM UTC

    A new version of the iOS application with a fix is ​​waiting to be reviewed by Apple and released on the App Store.

  4. resolved Sep 18, 2021, 07:40 AM UTC

    This incident has been resolved with the new version of the iOS application.