Repsly incident

[iOS] "Pause time" calculation issue

Minor Resolved View vendor source →

Repsly experienced a minor incident on August 11, 2022 affecting Web and Mobile, lasting 19h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2022, 12:55 PM UTC
Resolved
Aug 12, 2022, 08:16 AM UTC
Duration
19h 21m
Detected by Pingoru
Aug 11, 2022, 12:55 PM UTC

Affected components

WebMobile

Update timeline

  1. investigating Aug 11, 2022, 12:55 PM UTC

    We have identified an issue with the calculation of ‘Pause Time’ for some Representatives using the iOS application. The issue impacts teams using the ‘Pause’ functionality in the Time & Mileage report. We have resolved the issue in the latest version of the application and will ask users to update to this version (5.21.24). If you have any questions, please reach out to [email protected].

  2. resolved Aug 12, 2022, 08:16 AM UTC

    The root cause of the issue is resolved within the latest version (5.21.24) of the Repsly mobile application.