Repsly experienced a major incident on April 11, 2023 affecting Web and Mobile, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2023, 04:27 PM UTC
We have identified and are working on resolving an issue with our service at the moment. We're working hard to solve this problem as soon as possible. Please try again later or reach out to [email protected] to request an update when this issue has been resolved.
- investigating Apr 11, 2023, 05:06 PM UTC
We are still working hard to have this incident resolved. Thank you for your understanding and continued patience.
- identified Apr 11, 2023, 06:53 PM UTC
Web access is fully operational for all users. Mobile users currently logged in can continue to use the mobile app in offline mode. However, we do not recommend deleting or reinstalling the mobile app at this time, as this could potentially result in data loss of any unsynchronized activities. Once we resolve an issue, all the data will be synchronized. Thank you for your continued patience and understanding.
- identified Apr 11, 2023, 07:23 PM UTC
The web portal stopped being fully operational, as well as a mobile application. We are doing our best to have system fully operational
- identified Apr 11, 2023, 08:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 11, 2023, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 11, 2023, 08:54 PM UTC
This incident has been resolved. Please accept our sincere apologies for the extended interruption. We take all issues that impact your field team extremely seriously and you have our sincere apologies for any disruption this incident has caused.