Repsly incident

[Integrations] Delayed processing of requests

Minor Resolved View vendor source →

Repsly experienced a minor incident on June 13, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 08:30 AM UTC
Resolved
Jun 13, 2023, 08:30 AM UTC
Duration
Detected by Pingoru
Jun 13, 2023, 08:30 AM UTC

Update timeline

  1. resolved Jun 15, 2023, 07:50 AM UTC

    In a period between 6:49 PM UTC and 10:37 PM UTC AWS experienced a service outage that impacted Repsly's integrations. All inbound and outbound Integrations requests remained in queue until the service was available again. Once the issue was resolved, all of the queued requests were processed simultaneously, resulting in some duplicate requests; this means that some users may have received duplicated 'already completed' messages after their original confirmations. The Integrations team monitored and took action to ensure that any backlog was successfully processed and completed.