Repsly experienced a critical incident on October 20, 2025 affecting Web and Mobile, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 10:00 AM UTC
We are currently experiencing an issue where activities sent by Representatives are not displaying in the feed. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- identified Oct 20, 2025, 11:49 AM UTC
We are actively working with our cloud service provider to resolve the issue. All Representatives are safe and currently working in offline mode. Please note that their activities are not syncing at the moment, but will be synchronized automatically once the issue is resolved. IMPORTANT: Representatives should not delete the mobile application, as this may result in data loss.
- identified Oct 20, 2025, 01:24 PM UTC
We are continuing to work with our cloud service provider to resolve the issue. Representatives remain in offline mode, and data will sync once the issue is resolved. Reminder: Please do not delete the mobile app to avoid potential data loss.
- identified Oct 20, 2025, 02:50 PM UTC
We are still working with our cloud service provider to resolve the issue. Together with the previous issue of activities not being synchronized, the Repsly web portal started to be unresponsive during some actions. We apologize for the inconvenience and disruption.
- identified Oct 20, 2025, 04:01 PM UTC
Repsly is a part of a widespread cloud provider outage affecting our service. This service outage may be impacting your ability to use the Repsly mobile and web app. Our technical team is prioritizing restoration efforts and will provide updates as the situation evolves. We absolutely understand how frustrating this can be, and we apologize for the disruption. Please continue to visit this page for the latest updates.
- monitoring Oct 21, 2025, 08:12 AM UTC
Service has been restored, and the Repsly mobile and web applications are functioning normally at this time. The outage was related to a widespread issue with our cloud provider, which has now been mitigated. Our team is continuing to monitor system performance closely to ensure complete stability.
- monitoring Oct 21, 2025, 10:33 AM UTC
Service has been restored, and we are focused on bringing all operations fully back online. During this period, you may still notice some delays in data synchronization across Forms Reports, Activity Feed, and Photo Gallery. We appreciate your patience and understanding as we complete the recovery process. We’ll continue to share updates on the Repsly Status Page as they become available.
- resolved Oct 24, 2025, 11:21 AM UTC
Service is fully operational. All data related to Form Reports - Summary Report and Photos affected by the incident are successfully synchronized.