Replicon incident

Elevated Errors

Minor Resolved View vendor source →

Replicon experienced a minor incident on September 18, 2023 affecting na3 and na4 and 1 more component, lasting 13h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 06:31 PM UTC
Resolved
Sep 19, 2023, 08:02 AM UTC
Duration
13h 31m
Detected by Pingoru
Sep 18, 2023, 06:31 PM UTC

Affected components

na3na4na5na6na8sb1

Update timeline

  1. investigating Sep 18, 2023, 06:31 PM UTC

    We're experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.

  2. identified Sep 18, 2023, 07:04 PM UTC

    AWS is currently experiencing network performance issues in certain regions. We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.

  3. identified Sep 18, 2023, 07:20 PM UTC

    AWS is currently experiencing network performance issues in certain regions. We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.

  4. identified Sep 18, 2023, 07:47 PM UTC

    We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.

  5. identified Sep 18, 2023, 08:21 PM UTC

    We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.

  6. identified Sep 18, 2023, 08:53 PM UTC

    We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.

  7. identified Sep 18, 2023, 09:26 PM UTC

    We are actively working with AWS to resolve the issues as soon as possible. We will post updates as soon as we have more information.

  8. identified Sep 19, 2023, 12:38 AM UTC

    AWS has been able to recover most of their services and continues to work towards a complete recovery. We are currently observing very low failure rates and will continue to monitor while the services are recovering.

  9. monitoring Sep 19, 2023, 04:16 AM UTC

    A fix has been implemented by AWS and we are monitoring the results.

  10. resolved Sep 19, 2023, 08:02 AM UTC

    This incident has been resolved.