Replicon experienced a major incident on December 15, 2023 affecting na3 and na4 and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2023, 12:37 AM UTC
We're experiencing an elevated level of internal errors that may be impacting customers viewing their data in Polaris . Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
- investigating Dec 15, 2023, 12:40 AM UTC
We are continuing to investigate this issue.
- identified Dec 15, 2023, 01:08 AM UTC
We believe we have identified the issue and are currently testing a fix.
- identified Dec 15, 2023, 01:22 AM UTC
Fix has been confirmed we are in the process of pushing this out to all environments. ETA for recovery is around 45 minutes.
- monitoring Dec 15, 2023, 02:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2023, 03:59 AM UTC
This incident has been resolved.