Replicon incident

Inconsistent Data for 2 Polaris Report templates

Minor Resolved View vendor source →

Replicon experienced a minor incident on June 27, 2024 affecting eu1, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2024, 02:33 AM UTC
Resolved
Jun 27, 2024, 05:43 AM UTC
Duration
3h 10m
Detected by Pingoru
Jun 27, 2024, 02:33 AM UTC

Affected components

eu1

Update timeline

  1. investigating Jun 27, 2024, 02:33 AM UTC

    We are facing an issue related to inconsistent data from certain report templates used by Polaris customers. We are currently investigating the issue.

  2. identified Jun 27, 2024, 02:41 AM UTC

    The issue has been identified and fix is being implimented. Affected Report Templates are: Resource Request vs Allocation template Smart Beats Template

  3. monitoring Jun 27, 2024, 04:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2024, 05:43 AM UTC

    This incident has been resolved.