Replicon incident

EU1 - Performance Degradation while processing backend work

Minor Resolved View vendor source →

Replicon experienced a minor incident on January 23, 2025 affecting eu1, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 02:49 PM UTC
Resolved
Jan 23, 2025, 07:51 PM UTC
Duration
5h 2m
Detected by Pingoru
Jan 23, 2025, 02:49 PM UTC

Affected components

eu1

Update timeline

  1. identified Jan 23, 2025, 02:49 PM UTC

    We have identified a performance degradation issue impacting backend processes, which has affected the accuracy of pre-calculated data displayed on certain list pages and reports. The root cause of this issue has been identified, and we are actively working on a resolution to address it at the earliest.

  2. identified Jan 23, 2025, 03:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 23, 2025, 03:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 23, 2025, 05:06 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 23, 2025, 07:51 PM UTC

    This incident has been resolved.