Replicon incident

Elevated Errors on login page

Critical Resolved View vendor source →

Replicon experienced a critical incident on January 24, 2024 affecting na3 and na4 and 1 more component, lasting 6h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 09:12 PM UTC
Resolved
Jan 25, 2024, 03:44 AM UTC
Duration
6h 32m
Detected by Pingoru
Jan 24, 2024, 09:12 PM UTC

Affected components

na3na4na5na6na8na9na10na12eu1eu2

Update timeline

  1. investigating Jan 24, 2024, 09:12 PM UTC

    We're experiencing an elevated level of errors impacting our login page. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.

  2. investigating Jan 24, 2024, 09:25 PM UTC

    We are mitigating increased load on the login page. Users may encounter a human verification process while loading the login page.

  3. monitoring Jan 24, 2024, 11:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 25, 2024, 03:08 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 25, 2024, 03:44 AM UTC

    This incident has been resolved.