Replicon incident

Increased errors rates with user import services

Major Resolved View vendor source →

Replicon experienced a major incident on May 1, 2024 affecting Integrations, lasting 14h 35m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 03:24 PM UTC
Resolved
May 02, 2024, 06:00 AM UTC
Duration
14h 35m
Detected by Pingoru
May 01, 2024, 03:24 PM UTC

Affected components

Integrations

Update timeline

  1. investigating May 01, 2024, 03:24 PM UTC

    We have identified increased error rates with user import services. Our engineering teams are currently investigating the issue. We will post updates as soon as we have more information.

  2. investigating May 01, 2024, 03:56 PM UTC

    We are continuing to investigate this issue.

  3. identified May 01, 2024, 04:07 PM UTC

    The issue has been identified and we are working on a fix.

  4. identified May 01, 2024, 05:06 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 01, 2024, 06:09 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified May 01, 2024, 07:06 PM UTC

    Our engineers are actively working on resolving the issue. We will update the progress as soon as we have more information.

  7. identified May 02, 2024, 12:47 AM UTC

    The issue has been identified and a fix is being implemented

  8. monitoring May 02, 2024, 05:06 AM UTC

    A fix has been implemented and we are currently Monitoring

  9. resolved May 02, 2024, 06:00 AM UTC

    This incident has been Resolved