Replicon incident

Password reset email is not delivered

Minor Resolved View vendor source →

Replicon experienced a minor incident on May 2, 2024 affecting na9 and eu1 and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2024, 03:58 PM UTC
Resolved
May 02, 2024, 06:40 PM UTC
Duration
2h 41m
Detected by Pingoru
May 02, 2024, 03:58 PM UTC

Affected components

na9eu1sb1sb2ap1

Update timeline

  1. identified May 02, 2024, 03:58 PM UTC

    We're experiencing an issue on a subset of our swimlanes where the password reset email is not delivered to the user when requested. We have identified the root cause and working on a resolution.

  2. identified May 02, 2024, 04:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 02, 2024, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 02, 2024, 06:40 PM UTC

    This incident has been resolved.