Reown incident

Intermittent 500 Errors on Explorer API and Web3Modal API

Reown experienced a major incident on September 5, 2025 affecting Explorer API, lasting 13h 4m. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2025, 08:32 AM UTC
Resolved: Sep 05, 2025, 09:36 PM UTC
Duration: 13h 4m
Detected by Pingoru: Sep 05, 2025, 08:32 AM UTC

Affected components

Explorer API

Update timeline

investigating Sep 05, 2025, 08:32 AM UTC

Since August 27, we have observed intermittent spikes in 500 errors affecting api.web3modal.org and explorer-api.walletconnect.org. The underlying issue is related to our database, which is experiencing sudden surges in client connections. Our engineering team is actively investigating and continuing root cause analysis to mitigate the impact. Users may experience intermittent failures when interacting with the Explorer API and Web3Modal API during these periods. We will provide updates as we learn more.
resolved Sep 05, 2025, 09:36 PM UTC

This incident has been resolved.