Reown incident

Web3Modal API elevated 400 responses

Minor Resolved View vendor source →

Reown experienced a minor incident on April 22, 2024 affecting Explorer API, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 01:01 PM UTC
Resolved
Apr 22, 2024, 02:32 PM UTC
Duration
1h 31m
Detected by Pingoru
Apr 22, 2024, 01:01 PM UTC

Affected components

Explorer API

Update timeline

  1. investigating Apr 22, 2024, 01:01 PM UTC

    An elevated amount of requests are getting a 400, potentially due to a caching issue. We are investigating the issue.

  2. identified Apr 22, 2024, 02:13 PM UTC

    The problem has been identified and was caused by a connection issue between our API and our database provider.

  3. monitoring Apr 22, 2024, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results. ETA for the API to be fully operational again: 14:45 UTC

  4. resolved Apr 22, 2024, 02:32 PM UTC

    This incident has been resolved and Web3Modal API is fully operational again. We are truly sorry for the inconvenience that this may have caused. We are currently working on improving our services and processes to avoid this in the future. Thanks for your patience.

  5. postmortem Apr 23, 2024, 11:21 AM UTC

    [https://walletconnect.notion.site/COE-Web3Modal-API-invalid-project-ids-3b9301f2670f4a89928213230e50295c?pvs=4](https://walletconnect.notion.site/COE-Web3Modal-API-invalid-project-ids-3b9301f2670f4a89928213230e50295c?pvs=4)