Reown incident

WalletConnect Cloud Sign Up emails not delivered

Notice Resolved View vendor source →

Reown experienced a notice incident on September 17, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 12:00 PM UTC
Resolved
Sep 17, 2024, 12:00 PM UTC
Duration
—
Detected by Pingoru
Sep 17, 2024, 12:00 PM UTC

Update timeline

  1. resolved Sep 17, 2024, 01:43 AM UTC

    As a response from the incident we had with our SMTP provider (https://status.walletconnect.com/incidents/627p5vl669x0), we decided to use a new provider for the Cloud dashboard. However our new SMTP provider suspended our account because of a false alarm on their anomaly detection system. We've now resolved the issue and emails are being delivered again. We've resent Sign Up confirmation emails to affected users. We apologize for the inconvenience and we'll work on improving the resilience of our systems so that this doesn't happen again.