Rentman incident

Connection time-out

Major Resolved View vendor source →

Rentman experienced a major incident on August 31, 2021 affecting Rentman Application, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 09:34 PM UTC
Resolved
Aug 31, 2021, 10:10 PM UTC
Duration
35m
Detected by Pingoru
Aug 31, 2021, 09:34 PM UTC

Affected components

Rentman Application

Update timeline

  1. investigating Aug 31, 2021, 09:34 PM UTC

    We are currently investigating timeouts logging into the application

  2. investigating Aug 31, 2021, 09:50 PM UTC

    We are continuing to experience increased latency and network degradation. We have identified the source of the issue and are working with our upstream vendor to remediate it.

  3. resolved Aug 31, 2021, 10:10 PM UTC

    We have successfully routed traffic away from the affected datacenter. All services are operational again. If you still experience connectivity issues, please clear your DNS cache.