Render incident

Custom Domains: New certificates stuck on pending

Minor Resolved View vendor source →

Render experienced a minor incident on December 2, 2025 affecting Custom Domains, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 02:32 PM UTC
Resolved
Dec 02, 2025, 04:00 PM UTC
Duration
1h 27m
Detected by Pingoru
Dec 02, 2025, 02:32 PM UTC

Affected components

Custom Domains

Update timeline

  1. investigating Dec 02, 2025, 02:32 PM UTC

    You may see certificates stuck on 'Pending' after adding a custom domain. We’ve located an issue with a provider and are looking into it right now.

  2. identified Dec 02, 2025, 03:30 PM UTC

    The provider is actively working on the issue and we’re seeing some progress on certificate issuance. We’re still waiting on full confirmation that the fix is complete.

  3. resolved Dec 02, 2025, 04:00 PM UTC

    We understand the issue is resolved now. If you're still seeing issues, please reach out.