Remind had 10 outages in the last 2 years totaling 553h 12m of downtime — averaging 0.4 incidents per month.
There were 10 Remind outages since December 19, 2024 totaling 553h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
We identified several outages across Virtual Phone for placing & receiving calls, as well as noticing several calls being dropped.
This incident has been resolved.
We are investigating reports that some users are experiencing delays with rostering and data processing. We will provide an update shortly.
We are continuing to investigate this issue.
We identified and have implemented a fix for the issue. We have confirmed that the issue has been resolved.
Our translations provider is currently experience issues that lead to errors when translating content for messages in Remind. We are waiting for updates from our translations provider and will post an update when we learn more.
It looks like translations are working correctly now. We will continue monitoring.
This incident has been resolved.
We are investigating an issue impacting the delivery of text message sent by verified Remind organizations. Messages sent by Remind app or email are still delivering properly. We will provide an update shortly. We apologize for the inconvenience caused!
This incident has been resolved.
We are investigating reports that some users are unable to make phone calls. We will provide an update shortly. We apologize for the inconvenience caused!
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Remind's providers have shared with us that they are experiencing delays in delivering text messages to some Remind participants, specifically for long codes with AT&T. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
Remind's providers have shared with us that they are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
Remind's providers are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
AT&T has informed Remind's providers that a solution has been implemented, and we are observing an improvement in traffic. We will continue to monitor the results.
Remind’s providers alerted us early this morning that they were experiencing issues delivering text messages to AT&T participants. Impacted messages were those sent between 3:44 AM and 5:04 AM Pacific Time on February 3, 2025. In the meantime, using Remind via email, our mobile app (rmd.me/a), or remind.com remains unaffected.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Starting this morning at 9:00am PST, some users saw a blank screen and the application was not usable after signing in. Users on mobile applications were not impacted. We identified the problem and rolled out an update. The site is now working properly.