Remind incident

1:1 Messages Are Impacted

Major Resolved View vendor source →

Remind experienced a major incident on November 12, 2021 affecting Website and iOS App and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2021, 07:53 PM UTC
Resolved
Nov 12, 2021, 11:01 PM UTC
Duration
3h 7m
Detected by Pingoru
Nov 12, 2021, 07:53 PM UTC

Affected components

WebsiteiOS AppAndroid AppMessaging

Update timeline

  1. investigating Nov 12, 2021, 07:53 PM UTC

    We are currently experiencing slower than usual loading times for our website, apps, and text messages. We are actively investigating and working to resolve the messaging issues. Thank you for your patience

  2. identified Nov 12, 2021, 08:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2021, 09:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2021, 11:01 PM UTC

    This incident has been resolved.