Remind experienced a major incident on December 7, 2021 affecting Messaging, lasting 7h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Messaging
Update timeline
- identified Dec 07, 2021, 05:47 PM UTC
We are experiencing slower than usual message delivery times. This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that provider to get our delivery capabilities back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!
- monitoring Dec 07, 2021, 08:57 PM UTC
Message delivery is back to normal. We will be monitoring our service provider.
- resolved Dec 08, 2021, 01:45 AM UTC
Everything is back at normal delivery expectations. Thank you for your patience!